FAQ

Unfortunately, currently we only received order only in Thailand.

After logging into your account, the status of your checkout history can be found under Order History.

For orders via registered postage, a tracking number  will be given to you via your email and other confirmation methods ( such as line, WhatApp)

We accept bank transfers and  various international payment methods  The logos of our accepted cards can be found in the footer of this website.

All customer orders made via AnnChanjewelry are processed via OMISE Merchant Services and are hosted securely by the external platforms of our card payment gateways:.

This website uses the highest standard form of GeoTrust web encryption with advanced SSL security.

Of course, we are limited partnership. we can provide you with tax invoice please let us know by contact us 

We will process order as fast as possible after recevie payment verification .Client can make sure that they will receivced order within 2 – 3 business days.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

Please see delivery term for more information

You can shop in confidence with AnnChanjewelry, whereby this website is 100% secured by the highest standard form of web encryption with advanced SSL security provided by GeoTrust.

You can see this for yourself by the ‘https://’ showing as green text in your url search bar

Unfortunately, We cannot refund your delivery cost

Unfortunately, due the nature of  Pearl jewelery products . The products  cannot be return and refund  after purchase.